Retail Refurbishment

Waterstones

The Problem

FPM carried out an initial survey of the facility at the Nottingham store taking in the condition of the ceilings, walls, flooring and most importantly the condition of the drains and waste pipes. The main survey of the finishes was straight forward, however, to survey the drains and waste pipes we carried out a CCTV (full camera) survey of the system.

With the survey complete we could then formulate a refurbishment plan.

The overall scheme was to strip everything out including all WC pans and cisterns, wash hand basins, cubicle walls, doors and vanity units, wall tiles and floor covering.

On completing the strip out we would then supply and install new items such as WC pans and cisterns, wash hand basins, cubicle walls, doors and vanity units, wall tiles and safety flooring. We would overhaul the ventilation system and clear out the drainage and waste pipes.

FPM’s Solution

FPM carried out an initial survey of the facility at the Nottingham store taking in the condition of the ceilings, walls, flooring and most importantly the condition of the drains and waste pipes. The main survey of the finishes was straight forward, however, to survey the drains and waste pipes we carried out a CCTV (full camera) survey of the system.

With the survey complete we could then formulate a refurbishment plan.

The overall scheme was to strip everything out including all WC pans and cisterns, wash hand basins, cubicle walls, doors and vanity units, wall tiles and floor covering.

On completing the strip out we would then supply and install new items such as WC pans and cisterns, wash hand basins, cubicle walls, doors and vanity units, wall tiles and safety flooring. We would overhaul the ventilation system and clear out the drainage and waste pipes.

The Full Story

Waterstone’s bookstores have circa 300 stores across the UK and within a great many of these stores they offer a coffee shop hence the requirement for a customer toilet facility.

As a leader within the market place Waterstone’s ethos is to keep the standards high throughout the store whether that be bookselling, offering coffee or a toilet facility.

An awareness of the amount of foot traffic in and out of the stores on a daily basis ensures that they remain on top of the condition of their stores.

FPM were called in as a known contractor with a back catalogue of refurbishing toilet and washroom facilities, to assess the current standard of the customer toilets and then to provide a scheme to enhance the facility. As part of the process FPM offered a free survey of everything within the customer toilets. The survey provided FPM with the detail to show where improvements could be made. The main areas of concern had been the waste water getting away and the bad odours within the toilets and the first impressions from a visual point of view. One of the main stipulations from Waterstone’s was that the customers had to have access to one toilet throughout the works therefore careful phasing/planning would have to be considered. Once the proposal and programme for the refurbishment was agreed, FPM set about the works. Over a five day period FPM stripped out both the ladies, gents and disabled toilets. Overhauled the ventilation system, renewed lighting, sanitary ware and re-decorated and tiled the walls, laid new safety flooring prior to installing new cubicles, doors and vanity units.

Throughout the entire project FPM worked closely with Waterstone’s staff and the coffee shop staff in order to deliver what we promised and more importantly what they wanted.